Privacy Policy
Last updated: 01 /01/ 2020
SpecWorks (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, or submit a project enquiry (including via “Start a Project”).
1) When this policy applies
This policy applies to all personal information collected by SpecWorks through our digital platforms, including our website and integrated inquiry tools, as well as during direct communication with our project management team.
2) What personal information we collect
We collect names, email addresses, phone numbers, business details, and technical project data such as engineering drawings and 3D models provided for production purposes.
3) How we collect personal information
Information is collected directly from you when you submit project queries via our 'Start a Project' tool, website contact forms, or through direct correspondence with our Australian project managers.
4) Why we collect, use and disclose personal information
We collect data to review technical feasibility, provide manufacturing quotes, manage logistics, and provide quality control evidence packs between our Australian team and offshore facilities.
5) Disclosure to third parties (including overseas)
Data and project specs are shared with our offshore factory partners and QC auditors in China. We maintain strict local accountability to ensure these partners manage your data responsibly.
6) Cookies and analytics
We use standard website cookies to analyze traffic patterns and improve our digital resources. This metadata is used purely for internal site optimization.
7) Storage and security
We provide secure digital storage for project files and personal info, implementing industry-standard access controls to safeguard your proprietary models and drawings.
8) Data retention
Information is kept as long as necessary to support the production lifecycle, warranty periods, and Australian regulatory record-keeping requirements.
9) Access and correction
You have the right to request access to the personal data we hold. If any information is incorrect, you may request its correction at any time.
10) Marketing communications
If you have opted in, we may send you occasional updates regarding our manufacturing pathways. You can opt-out using the 'unsubscribe' link in any such email.
11) Complaints
If you have a concern regarding our privacy practices, please contact our team. We aim to respond to and resolve all complaints promptly.
12) Contact
For questions or requests relevant to this policy, please contact us at hello@specworks.com.au.